ONLINE SUPPORT TOOLS

Please use the tools below to check your order or warranty status. For help with placing an order, finding a distributor partner or general inquiries, please contact Customer Support through the form at the bottom of the page or call 800-873-3313.


Customer Order Status

Check order status using your customer number and purchase order number.

Warranty Registration and Claims

Submit ATG and Vapor warranty registrations and review claims online 24 hours a day, 7 days a week. Receive quicker part replenishment, and up-to-date warranty status and claim processing.

As we prepare for the upcoming ERP transition scheduled for June 30, 2025, please be advised that the current eWarranty web platform will no longer be compatible with the new ERP system. Consequently, the final day to access the eWarranty platform will be Wednesday, June 25, 2025.

 

Effective Thursday, June 26, 2025, all parts and labor claims must be processed through the SMS portal. 

 

SMS Portal Access: The SMS portal is located on our Extranet site here: https://interactive.gilbarco.com.

 

Should you have any questions, please do not hesitate to contact your Sales Representative or the Veeder-Root Customer Service team.  

Warranty Look-Up

Check the Warranty status on ATG, Vapor, and Nozzle products. In order to check the warranty you will need the equipment part number and serial number when applicable.

Contact Customer Service