TLS-450PLUS & TLS4 Series ATG Registration Process for Veeder-Root Device Management

The purpose of this blog is to support ATG Technicians who will register a TLS-450PLUS or TLS4 Series ATG to Veeder-Root Device Management on the Hub. This guide outlines the registration procedure when working on-site at the ATG, along with necessary preparation steps and sources of additional information.

Prerequisites & Preparation

Veeder-Root ATG Technicians will need access to The Hub. If you don’t have access, please reach out directly to appsupport@veeder.com.

After creating your credentials and completing your first login, ensure that you have access to the Veeder-Root Provisioning Application. If the application is not visible, contact appsupport@veeder.com for assistance.

ATG Technicians will need to confirm the following URLs and Ports/Protocols (Outbound only) are whitelisted in the site's network configuration. If the site is managed by a Managed Service Provider (MSP), the ATG Technician on site will need to work with MSP to have the URLs whitelisted.

Ensure ATG software version is 11.C or later. Older versions will also require a software upgrade to be done on site.

ATGs with software version 8.T or older will require a new SD card prior to attempting an upgrade. It is also recommended to take an ATG Backup prior to upgrading.

To download the latest software update, please visit: veeder.com/us/software-downloads

Process for ASC Certified ATG Technicians

Important: This procedure is intended for on-site registration only (technician physically at the ATG). 

1. Navigate to the certificate generation screen (Setup > IoT Connectivity > Certificate) to retrieve the code and serial
   number from the ATG.
   Note: The serial number must be recorded for entry into the Sign-Up Sheet and provided to the Veeder-Root Onboarding team. For support, call +1.800.997.7725 and select option 4, then option 4. If you receive an NTP error, click on Date/Time Setup, enable NTP, navigate back to the certificate screen, and generate code.
   
   
   
   
    

2. Using a web browser, log into The Hub at hub.veeder.com. Open the Veeder-Root Provisioning Application, enter the code and serial number of the ATG being registered, and click “Submit.”
   Note: If the Provisioning Application is not visible on The Hub, please contact appsupport@veeder.com for assistance.

   
    

3. Confirm the ATG model matches the model of the ATG at the site and click “Register.”
   Note: Record the serial number for entry into the Sign-Up Sheet and for proper device onboarding. After registration, the serial number can be found on the services screen of the ATG (Diagnostics > IoT Connectivity > Services). For assistance with registration questions, contact appsupport@veeder.com.
   
   
    
4. Confirm ATG IoT connectivity status as “In Holding” and Last Message as “Connected” to confirm that the ATG is connected to The Hub.
   Note: The Veeder-Root Onboarding team will continue from this point to activate the newly added sites and users.