Certified Technician Training

We offer manufacturer-authorized training in a variety of different products using three distinct methods:

Self-paced Home Study Courses
Classes taught by Professional Staff Trainers
Classes taught by Authorized and Certified Trainers in various geographic locations in the US and Canada.

The following is a list of the product certifications and methods of training offered in these products.

Self-Paced Home Study Courses

Veeder-Root	Red Jacket
TLS Level 1 (Installer)	Red Jacket Mechanical Line Leak Detection
RF Wireless TLS (Installation & Service)
TLS Level 4 (Recertification)

Classes taught by Professional Staff Trainers (usually held in Greensboro, NC)

Veeder-Root Gasboy

Gasboy Fleet Systems

Gasboy CFN / Profit Point POS

Classes are filled on a "first come, first served" basis. For course availability, you may contact the registrar via e-mail at technicaltraining@gilbarco.com.

Classes taught by Authorized and Certified Trainers – various geographic locations (see attached CT Matrix)

Veeder-Root Red Jacket Gasboy

TLS Level 2/3 Red Jacket Products Gasboy Fleet

TLS Level 4

In-Station Diagnostics

Click here to locate the nearest Authorized Certified Trainers in your area.
Any questions about course availability and tuition should be directed to the Certified Trainer.

Learning Management System

Our system employs the use of an online Learning Management System (LMS) to administer, assess and track all training courses and certifications. All students must be able to access the Internet via a broadband connection and a Windows-based PC. The computer should meet the following minimum specifications:

500 MHz processor
Internet Explorer 5.5+ (Users who use AOL™ to access the web must open a separate IE window.)
1024 X 768 screen running at true color resolution
Sound card & multimedia speakers (or headphones) with adjustable volume
Firewall and browser adjusted to allow all content from http://wise.gilbarco.com – user must configure anti-spyware & ad blocking programs (Norton, Google, Yahoo, etc.) to allow content from (wise.gilbarco.com).
Attached printer (if printing certificates)

All students must have a current & valid personal email address. The Training Department will communicate with the student directly with course instructions and administrative matters. Students without an email address can easily obtain a free email address through online services such as Yahoo, MSN & Hotmail. The Training Department does not officially endorse or recommend any particular service.

All North American Technicians should have an LMS technician number beginning with "A" or "B", followed by a 5-digit number. This technician number will reference ALL of the technician’s training records across all product lines. The technician will use this number when calling Technical Support or the Training Department. Any technician who does not know their technician number may request it by using a New Student Form.

Regardless of the course into which a student is enrolled, he must have a current Safety Certificate before his enrollment will be processed. This is a free online course that must be completed yearly.

The student will be solely responsible for the following with regard to the Learning Management System:

Keeping vital statistics updated (address, phone, email, etc.) within the system
Having their Service Manager notify the Training Department when changing employment (student may not change this themselves in the LMS)
Printing their own certifications (the Training Department no longer mails certification diplomas or cards). The technician’s number appears on each certificate.
Maintaining certification (all GVR products require some type of recertification –see RECERTIFICATION below)

Tuition

All self-paced and GVR Staff-led courses will require that tuition be paid in advance of the course. For these courses, all necessary electronic documentation and online fees are included in the tuition amount. Because of state tax requirements, paper-based manuals may require an additional fee (which will be taxed according to the location of the student). See Course Registration Form for pricing.

Payment may be made in the form of a check made payable and mailed to:

Gilbarco Veeder-Root Technical Training
Mail Stop F-43
P.O. Box 22087
Greensboro, NC 27420-2087

In addition, distributors may fax or email a purchase order to the Training Department (336-547-5377 for fax or technicaltraining@gilbarco.com for email). The registrar will invoice the distributor for the tuition amount (net 30).

Gilbarco Veeder-Root Technical Training does not regulate tuition costs for its authorized field trainers. Tuition for CT courses may vary according to the geographic location of the trainer or other factors. See the attached CT Matrix and contact them directly for tuition amounts or scheduling information. Tuition for CT courses will be sent directly to the Certified Trainer.

Cancellation

Applies ONLY to Factory Classroom-taught Courses. The Training Registrar must be notified at least one week in advance of the course to receive refund of tuition. Gilbarco cannot be held responsible for penalties incurred by airline ticket cancellations or schedule changes.

Occasionally (but not often), emergencies or low enrollment in a class will force us to cancel. We will contact you with no less than two weeks’ notice in this event. Do not book non-refundable airline tickets.

Blended Coursework

Many Certified Technical Training courses require that the student complete an online module prior to attending the training event. If this is required, the student MAY NOT attend the instructor-led session until the online course has been completed, regardless of the distance traveled. No refunds will be made for students who do not successfully complete the online coursework.

Recertification

All Certified Technical Training courses require the technician to periodically recertify via online testing or other method. The certifications and methods are as follows:

Veeder-Root Product Line

Note - Technicians who have allowed their Veeder-Root Technician certification to expire must request a Startup/Service exam ($50) from the training department. Once they have passed this exam, they may request enrollment in a Technician recertification course (online or through a Certified Trainer).

Certification Length of Certification Method of Recertification Cost (until 3/1/08)

ISD 2 years Online testing N/C

ORVR Hanging Hardware 2 years Online testing N/C

TLS Installer (Formerly Level 1) 2 years Online testing* N/C

TLS Technician (Formerly Level 2/3 or 4) 2 years Online or Instructor-led $225 (online) or **

Wireless TLS 2 years Online course / testing N/C

* If technician becomes Technician-certified, no Installer recertficiation is required.
** Contact a CT for course tuition amount.

Gasboy Product Line

Certification Length of Certification Method of Recertification Cost (until 3/1/08)

Fleet Systems 2 years Online testing N/C

CFN / Profit Point POS 2 years Online testing N/C

Red Jacket Product Line

Certification Length of Certification Method of Recertification Cost (until 3/1/08)

Red Jacket Products 2 years Online testing N/C

Red Jacket Mechanical Line Leak Detection 2 years Online course / testing N/C

To recertify in all courses, contact the Technical Training Registrar via email and include the following information:

Complete name
Valid email address(es)
Employing company (& branch, if applicable)
LMS Technician # (If you do not know this, then you must complete a New Student Form.)
Product(s) in which you wish to recertify

Important Recertification Notes:

If the technician cannot pass any recertification exam on the second attempt, he must return to the original method of certification, even if that method involves tuition and/or travel to an instructor-led event.
Any technician allowing their certification to lapse for more than 3 years will be removed from the technician database and must certify in that product again.
A student may request the recertification course no more than 6 months prior to the expiration date.

Frequently Asked Questions

Communication

All inquiries regarding GVR Technical Training should be addressed to technicaltraining@gilbarco.com or by US Mail to:

Gilbarco Veeder-Root, Inc. Technical Training
Mail Stop F-43
P.O. Box 22087
Greensboro, NC 27420-2087

Lewis Bell, Technical Training Manager
Jennifer Dameron, Technical Training Registrar

For Course Registration, mail payments with registration form to:

Gilbarco Veeder-Root Technical Training
Mail Stop F-43
PO Box 22087
Greensboro, NC 27420-2087

For Training Records and Certification information e-mail the registrar at technicaltraining@gilbarco.com.

-	Related Links and Documents


»	Veeder-Root & Red Jacket Training Order Form (PDF)