Professional Fuel Management Services | Veeder-Root

Professional Services | Fuel Management Services

Insite360 FuelQuest Professional Services

Managed Maintenance

Designed for the multi-site retailer operating in different locations, our fixed fee maintenance contracts from Gilbarco Professional Services offer an attractive option to ensure all your forecourt equipment is in prime operating condition at all times. Leveraging our field support, engineering, parts and subject matter expertise, backed by a 24x7 support center, we provide a cost-effective solution for your fuel services & maintenance needs.

Project Management

You may find that large, multi-state projects require more resources to manage than you have in house. We can help – even if the equipment is not Gilbarco-branded. We will professionally manage our entire service network, ensuring there are certified fuel service technicians and adequate parts available to handle project quickly and efficiently.

Managed Maintenance Benefits:

  • Fixed fee contract helps you budget and forecast expenses
  • Standardization of response and service across network
  • Service by authorized and certified technicians
  • Single point of contact across the network. Avoid dealing with multiple contractors
  • Benchmark store and equipment performance across the network

Project Management Benefits

  • All costs known in advance for easy budgeting
  • Single point of accountability
  • Comprehensive forecourt equipment and standards expertise (Payment Card Industry, EMV etc.)
  • Engineering product knowledge
  • Experienced project managers
  • National contractor relationships
  • Proven distributor relationships

Managed Maintenance Features:

  • 24x7x365 Help Desk Support and dispatching services
  • Detailed reporting/analytics of all service activities across network
  • Dedicated account manager and analyst
  • Ownership of the issue until resolved
  • All data archived and available on-demand. No hidden costs.

Project Management Features

  • We manage contractor calls and payments, so you don’t have to
  • We can make out-of-scope repairs quickly, often avoiding a separate service call
  • We manage the Authorized Service Contractors’ (ASC) quality, safety, training, and certification
  • We simplify finances by consolidating all billing and backup documents so they come from a single source